Q1. Measurement data is most reliable when it is generated exclusively for measuring product or service quality. True / False
Q2. Measurement can be used to gauge the status, effectiveness and efficiency of processes, customer satisfaction, product quality, and as a tool for management to use in their decision-making processes. True / False
Q3. A _____________ is [...]

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Q1. Who is responsible for implementation for any major quality initiative?
a) Management
b) Employees
c) A and b
d) None of the above
Q2. Implementing quality management is a long term effort
a. True
b. False
Q3. Executive management should develop a quality policy and mission, vision, goals, and values statements (True/ False)
Q4. Management commitment is the single most important requirement for [...]

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