Metrics and Measurement
January 6th, 2009
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Q1. Measurement data is most reliable when it is generated exclusively for measuring product or service quality. True / False
Q2. Measurement can be used to gauge the status, effectiveness and efficiency of processes, customer satisfaction, product quality, and as a tool for management to use in their decision-making processes. True / False
Q3. A _____________ is a single quantitative attribute of an entity.
Q4. A metric is a ____________ unit of measurement that cannot be directly observed, but is created by combining or relating two or more measures.