Q1. Companies must constantly improve their ability to produce ____________that add value to their customer base.
Q2. Process management is also called _________ and ____________.
Q3. A process is a vehicle of communication, specifying the methods used to produce a product or service. It is the set of activities that represent the way work is to be [...]

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Q1. _________ establishes the vision and strategic goals.
Q2. Quality planning should be integrated into the IT plan so that they become a single plan. (T/F)
Q3. _________focuses on the policies, processes and procedures which assure that the defined requirements are implemented, and the implemented requirements meet the customer’s needs.
Q4. The management cycle is also known as [...]

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Q1. Who is responsible for implementation for any major quality initiative?
a) Management
b) Employees
c) A and b
d) None of the above
Q2. Implementing quality management is a long term effort
a. True
b. False
Q3. Executive management should develop a quality policy and mission, vision, goals, and values statements (True/ False)
Q4. Management commitment is the single most important requirement for [...]

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