Q1. From a ______________ viewpoint, a defect is a product requirement that has not been met.
Q2. A procedure is a step-by-step method to ensure that _____________ are met.
Q3. Meeting requirements is ___________ view of quality.
Q4. Customer’s view of quality is referred to as ______________________.
Q5. A ___________ is the requirement that a product or process should [...]

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Causal Analysis is to find causes that you can treat rather than treating symptoms. It provides the real reason why things happen and allows focused change activity.
A root cause is the basic reason why something happens and can be quite distant from the original effect.
Sources of information for causal analysis: Causal Analysis are triggered through [...]

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Formal quality assurance principles / fundamentals are based on a number of precepts that are not a good fit for the realities of software development today. Below are six precepts among the most prevalent-and erroneous-in the field today:
Assumption 1: Quality Requirements Dictate the Schedule
Fact For most software systems, market forces and competition dictate the schedule.
Traditional [...]

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