Quality Assurance

Q1. Organization needs to establish performance baseline for __________, ___________ and ____________.

Q2. A baseline provides ______________ base from which change can be measured

Q3. The baseline studies are conducted by
a) Project Team
b) SQA
c) Quality Assurance Group
d) Internal Auditors

Q4. Objective baseline studies are one which are viewed as __________ and ___________

Q5. The cost and effort to develop new and innovative quality approaches within IIT is cost prohibitive (T/F)

Q6. The organizational climate is the workers __________ towards their organization.

Q7. A model can be used as a guide for continuous improvement (T/F)

Q8. Models may be customized to meet new or changing needs (T/F)

Q9. CMMI was developed to evaluate a software contractor’s capability to deliver quality software (T/F)

Q10. Which of the following are software process improvement models?
a) MBNQA
b) ISO 9001
c) CMMI
d) All of the above

Q11. An ________ is a process used to measure the current level of performance or service.

Q12. An ________ is a independent appraisal activity

Q13. A maturity level is a well defined _____________ plateau for achieving a mature software process

Q14. In a crisis, projects typically abandon any planned procedures and revert to a code and fix methodology in
a) Level 1
b) Level 2
c) Level 3
d) Level 4

Q15. Schedules, budget and product quality are generally unpredictable in Level 2 (T/F)

Q16. Project managers track software cost, schedules and functionality in Level 2 (T/F)

Q17. An organization wise training program is implemented in Level 2 (T/F)

Q18. The capability of an organization is summarized as standard and consistent in
a) Level 2
b) Level 3
c) Level 4
d) Level 5

Q19. The capability of an organization is summarized as predictable in
a) Level 2
b) Level 3
c) Level 4
d) Level 5

Q20. A level 4 organization sets quantitative goals for both software products and processes (T/F)

Q21. The organization has means to identify the weaknesses and strengthen the process proactively in
a) Level 2
b) Level 3
c) Level 4
d) Level 5

Q22. The MBNQA award can be given to Educational organizations. (T/F)

Q23. ___________ manages the Baldrige program
a) NITS
b) NIST
c) NISP
d) NISTS

Q24. ___________ addresses how the organization determines the requirements, specification, expectation, and preferences of customers and markets

a) Strategic Planning
b) Process Management
c) Customer and Market Focus
d) Business Results

Q25. MBNQA award scoring are based on two evaluation dimensions ___________ and ___________.

Q26. Each MBNQA applicants will not receive a feedback report at the conclusion of the review process (T/F)

Q27. Deming prize is awarded in ___________

Q28. Gives an introduction and guide to using the other standards in the 9000 family
a) ISO 9000
b) ISO 9001
c) ISO 9004
d) ISO 10011

Q29. Includes guidelines for auditing quality systems
a) ISO 9000
b) ISO 9001
c) ISO 9004
d) ISO 10011

Q30. Identify the subclause(s) in Measurement, analysis and improvement clause
a) Customer related process
b) Control of Non Conformity
c) Quality Policy
d) Provision of Resources

Q31. Following are the subclause(s) in Product realization
a) Customer related process
b) Control of Measuring and Monitoring devices
c) Work Environment
d) a and b
e) None of the above

Q32. ISO/IEC 12207 assumes a specific life cycle model (T/F)

Q33. Identify the supporting process as per ISO/IEC 12207
a) Supply Process
b) Acquisition Process
c) Training Process
d) Verification Process

Q34. Identify the Primary process as per ISO/IEC 12207
a) Problem Resolution Process
b) Audit Process
c) Supply Process
d) Improvement Process

Q35. ISO IEC 12207 is especially applicable for acquisitions. (T/F)

Q36. ________ provides a framework for the assessment of software processes that is appropriate across all application domains and organization sizes
a) ISO/IEC 12207
b) CMM
c) ISO/IEC 15507
d) ISO/IEC 15504

Q37. ________ Provides Guidance on performing assessment
a) ISO/IEC 15504-1:2004
b) ISO/IEC 15504-2:2003
c) ISO/IEC 15504-3:2004
d) ISO/IEC 15504-4:2004

Q38. The reference model alone can be used as the basis for conducting reliable and consistent process capability (T/F)

Q39. ________ rating scale shows that there is significant achievement of the defined attribute.

a) N
b) P
c) L
d) F

Q40. An post –implementation audit is conducted to determine
a) The system objectives were met
b) The system specifications were implemented as specified
c) The development standards were followed
d) Any or all of the above

Answers:

1. CMMI, MBNQA, ISO9001:2000
2. Quantitative
3. Quality Assurance Group
4. Factual and Nonargumentative
5. True
6. Attitude
7. True
8. True
9. True
10. d
11. Assessment
12. Audit
13. Evolutionary
14. Level 1
15. False
16. True
17. False
18. Level 3
19. Level 4
20. True
21. Level 5
22. True
23. NIST
24. c)
25. Process and results
26. False
27. Japan
28. ISO 9000
29. d)
30. b)
31. a and b
32. False
33. Verification process
34. c)
35. True
36. d)
37. a)
38. False
39. c)
40. d)

Also See:

• Other CSQA Question Papers

Q1. Who is responsible for implementation for any major quality initiative?
a) Management
b) Employees
c) A and b
d) None of the above

Q2. Implementing quality management is a long term effort
a. True
b. False

Q3. Executive management should develop a quality policy and mission, vision, goals, and values statements (True/ False)

Q4. Management commitment is the single most important requirement for successful implementation of __________

Q5. Having management commitment does not guarantees quality management success but improves odds for successful implementation. (True/False)

Q6. Committing to quality management means
a) Understand the concept of quality management.
b) Adopt behaviors to show quality management.
c) Accept the need to change the participative leadership.
d) Provide funds for training.
e) All of the above

Q7. Executive Management should develop
a) Quality policy
b) Mission
c) Vision.
d) Goals
e) Value statement
f) All of the above

Q8. As the lowest group to accept the process, middle management is the strongest link in the most quality management effort. (True/false)

Q9. Which is the best source of motivation that a leader can provide to his team
a) Coaching
b) Reinforcement
c) Modeling
d) Training

Q10. Which is the first step in establishing the trust among employees in implementation of quality
a) Actively listening down
b) Talking down
c) A) or B)
d) None of the above

Q11. Understanding comes after behavior change (True/False)

Q12. ___________ leads to increased creativity.
a) Competition
b) Cooperation
c) Commitment
d) None of the above

Q13. Customer and user satisfaction is normally increased when they can get quick action from front line staff (True / False)

Q14. ___________ is a technique to build group compatibility
a) Fundamental Interpersonal Relations Orientation
b) Fundamental Internal Relations Orientation
c) Functional Interpersonal Relations Orientation

Q15. A task force is a _____________activity organized for a specific purpose
a) cross-functional
b) Functional
c) Departmental

Q16. Task forces should be organized for a single purpose
a) True
b) False

Q17. Task forces are _______ for decision-making than for solving problems.

Q18. Research shows that complaints must be resolved within ______ minutes.
a) One
b) Two
c) Four
d) Five

Q19. Following is part of complaint resolution process
a) Get on your customer’s wavelength
b) Follow up with the customer
c) Establish and initiate an action program
d) All the above

Q20. Quality and performance are judged by an organization’s ____________

Q21. The ______________ sets the tone of an organization

Q22. The quality environment is established by _________________

Q23. Effective communication is _____________, not spontaneous

Q24. Corporate governance is a _____________problem, not a procedural problem

Q25. ____________ communication is rated as the number one skill for the quality analyst.

Q26. How many channels exist for listening to a speaker?
a) 4
b) 5
c) 6
d) 7
e) 3

Q27. __________ is the most frequently used form of communication.

Q28. __________ is a statement of principles, and a broad guide to action.

Q29. In monitoring, there are both _________ and _________ controls

Q30. After criticism is made, what should be made with the candidate?
a) Document regarding the bad work done.
b) Contract regarding what will happen afterwards
c) Agreed document between the manager and the candidate
d) All of the above

Q31. Which of the following is discriminative listening?
a) Directed at selecting specifice pieces of information, not the entire communication.
b) Complete message with minimal distortion
c) To put youself in the speakers situation
d) To analyse what the speaker has said.
e) None of the above.

Q32. Which of the following is Therapeutic listening?
a) Complete message with minimal distortion
b) Directed at selecting specifice pieces of information, not the entire communication.
c) To put youself in the speakers situation
d) To analyse what the speaker has said.
e) None of the above

Q33. Which attributes were included in establishing status when equated to IT environment?
a) leadership
b) technical skill
c) years of experience
d) all the above.

Q34. Quality promotes turning problems into opportunities (True / False)

Q35. When the quality processes are mature with defined, improving work processes the focus of the quality function is on
a) Optimization
b) Product quality
c) Process deployment and compliance
d) All of the above

Q36. Which is the least important skill for a quality manager in the below list?
a) Verbal communication
b) Project management
c) Programming
d) Systems knowledge
e) Knowledge of operations
f) Written communication

Q37. The size of the quality function ideally will vary with the size of the organization (True/False)

Q38. Which of the below tool help people to determine whether a process is in control or not?
a) Run Chart
b) Control Chart
c) Pareto Chart
d) U Chart

Answers:

1. a
2. a
3. True
4. Quality Management
5. True
6. e
7. f
8. False
9. B
10. A
11. False
12. B
13. True
14. A
15. A
16. A
17. Better
18. Four
19. D
20. Customers
21. Quality Environment
22. Executive Management
23. Planned
24. People
25. Oral
26. Five
27. Listening
28. Quality Policy
29. preventive, detective
30. b
31. a
32. c
33. d
34. true
35. a
36. c
37. true
38. b

Also See:

• Other CSQA Question Papers

Sample Subjective question papers:

• CSQA Subjective questions sample paper – 1
• CSQA Subjective questions sample paper – 2
• CSQA Subjective questions sample paper – 3

Skill Category wise Practice questions:

• Quality Principles
• Quality Leadership
• Quality Baselines
• Quality Assurance
• Quality Planning
• Work Processes
• Quality Control Practices
• Metrics and Measurement
• Internal Control and Security
• Outsourcing, COTS and Contracting Quality

Also See:

• QTP, CSTE, ISEB, ISTQB, CSQA Question Papers

Q 1. In order to bring about improvement in the testing process and help your team members come up with guidelines on

a) How to stop testing?
b) When to stop Testing?
c) How to test with constraint on resources?

Q 2. You are the project leader for the team and the team members are fresh from colleges. During the reviews and testing they are finding a lot defects but they are not reporting all of them for the fear that would reflect in there performance appraisals. How do you handle this type of situations and improve the quality?

Q3. You as a QC person, what type of test end report will you prepare for the PL of the concerned project? What will you report and why?

Q4. You are the new IS Manager of an investment company. Your team needs to develop an online trading system within 2 months with no increase in team size. An online (buy / sell) transaction has to be completed within 2 seconds and the online search should not take more than 5 seconds. How should you approach this to get the software developed with the best quality and within schedule?

Q5. A new team member has joined the project and he has to prepare Unit Test plan for the module. He says that he would prepare UT after completing the code development. As the Project Leader would you agree with this? Explain.

Q6. You are passing by the cubicle of Broadcast project manager, Mr. Paul and you overhead him talking to him on the phone.

Mr. Paul was talking to his client “OK, Initially we planned about 25% efforts to be spent in System Testing but As you know we slipped the Design by 5% so I promise you I would adjust this efforts in System Test by reducing the System Test efforts- instead of 25% – we will now plan for 20%.By doing so I am still hopeful to meet delivery deadlines.

You guessed that Mr. Paul is negotiating the System Test efforts. What would be your action points to Convince Mr. Paul.

Q7. Paul had just finished meeting System Testing people. He seems to be upset. He held a meeting to find out the status of Testing and basically wanted to know how many Faults were Fixed in the Previous build 3.0. The Test Team Leader was away, so he could get hold of 4 testers.

- Two Testers said. We have tested the build 3.0 and there are no showstopper Faults.
- The Other Tester said – we Tested 3.0 Thoroughly and we could find some problems.

Apparently, Paul got confused and wanted to know what really is happening. He asked the Test Team leader who joined late in the meeting. He asked him the same question. The Test Team leader said: we have tested the Build 3.0 and there were many show stopper issues.

Paul could not make anything and just came out of the meeting. Paul feels that there should be some system to get the correct status of Testing.

What kind of approach you will take to eliminate these kind of problems?

Also See:

• CSQA Subjective questions sample paper – 1

1. A help desk in a network control organization received the following problems during a day and the network administrator resolved them as follows:

• Terminal Keyboard locked
• Terminal 123x is hung
• Terminal shows no cursor on the screen
• Unable to start a session
• Unable to print from e-mail
• Terminal 324x can’t access menu

You have been assigned to lead a quality improvement team to improve the help desk process. Briefly describe the steps in your quality improvement process, then briefly execute theses steps to illustrate the execution of each step. As you execute your quality improvement process steps, perform any analysis needed and indicate any conclusion/ recommendations that result from your analysis.

At a minimum, you should define and quantify the problem(s), suggest a cause and a solution to the problem needed.

Q2. Where do you think the usual mistakes in a software development cycle arise from?

Q3. What are the 4 phases of team building? How will you solve the problems those will appear in the team building process?

Q4. The managers are of the opinion that the team shall not perform reviews on the products they produce, but have external persons doing it to have additional checks on their team’s work. Also, this would help ease project pressure. How would you react and why?

Q5. Identify the internal customers and their relevant work product(s) in each stage of SDLC other than the final/end user.

Q6. A potential customer of your organization requires software that can be provided only with new tools/technology, not currently available in your organization. Your management has decided to accept the contract. How should the project be planned for successful completion?

Q7. Give Suitable metrics for

• Usability
• Defects
• Maintainability
• Customer Satisfaction
• Software Reliability
• Completeness of testing
• Process Quality
• Product Quality
• Management’s Commitment to Quality
• Training
• Scalability Portability

Also See:

• CSQA Subjective questions sample paper – 2