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Outsourcing, COTS and Contracting Quality

January 6th, 2009 1 comment

Q1. Organization can assign responsibility for quality to outside organization through contracting services (T/F)

Q2. Over 50 % of the software developed by offshore organization fails to meet the expectation of the contractor (T/F)

Q3. Unless the contract specifies the operational standards and documentation standards the delivered product may be more complex to use than desired by the contractor (T/F)

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Internal Control and Security

January 6th, 2009 Comments off

Q1. Internal auditors should be ___________ of the activities they audit.

Q2. Establishing and maintaining the Internal Control system is the responsibility of the
a) Internal Audit function
b) CEO and key managers
c) Workers
d) QA group

Q3. Risk = ____________ x ______________
a) Loss x impact
b) Frequency x delay
c) Frequency x occurrence
d) Delay x occurrence

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Metrics and Measurement

January 6th, 2009 Comments off

Q1. Measurement data is most reliable when it is generated exclusively for measuring product or service quality. True / False

Q2. Measurement can be used to gauge the status, effectiveness and efficiency of processes, customer satisfaction, product quality, and as a tool for management to use in their decision-making processes. True / False

Q3. A _____________ is a single quantitative attribute of an entity.

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Q4. A metric is a ____________ unit of measurement that cannot be directly observed, but is created by combining or relating two or more measures.

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Quality Control Practices

January 6th, 2009 Comments off

Q1. Quality control practices should occur only during product construction at the end of development. True / False

Q2. During development, the quality control process is frequently called _____________ and at the conclusion of development, it is called _____________

Q3. The testers’ workbench is the process used to verify and validate the system structurally and functionally. True / False

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Work Processes

January 6th, 2009 Comments off

Q1. Companies must constantly improve their ability to produce ____________that add value to their customer base.

Q2. Process management is also called _________ and ____________.

Q3. A process is a vehicle of communication, specifying the methods used to produce a product or service. It is the set of activities that represent the way work is to be performed. (T/F)

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Quality Planning

January 6th, 2009 Comments off

Q1. _________ establishes the vision and strategic goals.

Q2. Quality planning should be integrated into the IT plan so that they become a single plan. (T/F)

Q3. _________focuses on the policies, processes and procedures which assure that the defined requirements are implemented, and the implemented requirements meet the customer’s needs.

Q4. The management cycle is also known as _________

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Quality Assurance

January 6th, 2009 Comments off

Q1. Adequate attention to quality in IT normally results in
a. low system maintenance costs and customer dissatisfaction.
b. high system maintenance costs and customer satisfaction.
c. high system maintenance costs and customer dissatisfaction.
d. low system maintenance costs and customer satisfaction

Q2. The Quality manager is not a significant factor in determining the success of the ongoing success of the quality activities. (T/F)

Q3. State the four project variables

Q4. The important principle of getting something accepted is referred to as _________ rule.

Q5. The Carnegie Mellon university states that it takes at least —– to move from Level 1 to level3
a) 4 years
b) 2 years
c) 3 years
d) 5 years

Q6. An organization in Initial Phase of Quality Function Maturation is result-driven, focusing on defining and controlling product quality. (T/F)

Q7. In Final Phase of Quality Function Maturation an organization’s objectives move from control to assurance. The emphasis is on defining, stabilizing, measuring, and improving work processes (T/F)

Q8. During Intermediate Phase of Quality Function Maturation, objectives such as consulting, motivating, and benchmarking move the organization toward optimization. (T/F)

Q9. State the major Drivers that Change the Role of the QA Analyst.

Q10. Quality management as a ___________ philosophy leads management to begin defining, measuring and improving processes.

Q11. Dr. Deming said that a leader of ____________ is needed to drive the quality management process.

Q12. The benefits of the Quality are always achieved without the assistance of QA Analysts. (T/F)

Q13. State the contents of the Quality charter.

Q14. A major reason to appoint a quality manager is to ensure that there will be a continuous force on quality in the organization. (T/F)

Q15. The best positioning for reporting for quality groups is
a. Reports to senior IT manager
b. Reports to manager of systems programming
c. Reports outside of the IT function

Q16. Quality tools can be used to
a) To define measures
b) To manipulate measures
c) Collect data and Improve processes
f) All of the above.

Q17. Name the three major Quality tools.

Q18. __________ is a technique used to quickly generate a quantity of creative or original ideas on or about a process, problem, product, or service.

Q19. To generate affinity diagrams, steps should be continued after __________
a) Affinity diagram
b) Force field analysis
c) Cause and effect Diagram
d) Brain storming
e) None of the above

Q20. Define Nominal Group Technique.

Q21. Cause and Effect diagrams are applicable for
a. Analyzing problems.
b. Identify sources of defect causes.
c. Scheduling problems/Cycle times
d. Implementing anything new
e. None of the above
f. All of the above
g. a,b,c

Q22. Force field analysis is useful in
a. Implementing a quality function
b. Developing education and training programs
c. Empowering the work force
d. All of the above
e. None of the above

Q23. A ________ is a more detailed flowchart that depicts processes, their relationships, and their owners.

Q24. What are the three types of benchmarking?

Q25. Collection of data is the step in planning phase. (T/F)

Q26. Determine Current Competitive Gap is one of the steps in analysis phase (T/F)

Q27. Define Matrix.

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Q28. Write the two common types of matrices.

Q29. Give an example of task deployment.

Q30. Name some Statistical Tools.

Q31. A _______ is a form used to gather and record data in an organized manner.
a) Check Sheet
b) Pareto Chart
c) Affinity Diagram
d) None of the above

Q32. Check sheets can be used to record end user surveys. (T/F)

Q33. Histogram is a bar graph. (T/F)

Q34. Histogram can explain graphically whether the process is in control or out of control (T/F)

Q35. Pareto chart is a special type of histogram. (T/F)

Q36. Run charts are often used to monitor and quantify process outputs before a control chart is developed. (T/F)

Q37. What are the two types of variation?

Q38. A scatter plot is used for problem solving and understanding cause-and-effect relationships (T/F)

Q39. The stem-and-leaf chart is a variation of the bar chart using the actual distributed values shown by category (T/F)

Q40. Bar chart is two-dimensional. (T/F)

Q41. A pie chart graphically presents the ____________ of a total population.

Q42. ________ Chart is a variation of the bar chart using the actual distributed values shown by category.

Q43. The first step in generating a histogram is to
a) Clarify what must be collected objectively.
b) Gather data and organize it from lowest to highest value.
c) Tally the results
d) Use brain storming
e) None of the above

Q44. Questions on check sheets need not be organized by topic. (T/F)

Q45. Line charts are used to compare
a) Like units
b) Related or fixed variables
c) Like periods
d) Unlike periods
e) unlike units
f) ABC
g) All of the above.

Q46. Pareto chart is otherwise called as _________ rule.

Q47. Formula for Effective Behavior Change.
a. Behavior = Individual + Environment
b. Behavior = Individual — Environment
c. Behavior = Individual * Environment
d. Behavior = Individual / Environment

Q48. State the three deployment phases.

Q49. Some key activities performed by QA analysts that are not normally performed by internal auditors are
a. Developing policies, procedures, and standards
b. Acquiring and implementing tools and methodologies
c. Marketing or creating awareness of quality programs and concepts
d. Measuring quality
e. All of the above

Q50. _____________verify compliance to corporate policies, plans, procedures, and applicable laws and regulations

Also See:

Answers:

1. D
2. F
3. Scope, schedule, resources, and quality
4. Mafia
5. c
6. T
7. F
8. F
9. The two major drivers that change the role of the QA analyst are the management philosophy used in the IT group, and the personal belief system of managers
10. Process-oriented
11. Statistical methodology
12. F
13. Scope, Objectives, Responsibilities
14. T
15. a
16. False
17. Management Tools, Statistical Tools, Presentation Tools
18. Brainstorming
19. d)
20. The nominal group technique is a structured, facilitated technique where all team members participate by individually ranking ideas, issues, concerns, and solutions, and then achieve consensus by combining the individual rankings
21. g
22. d
23. Process map
24. Process Benchmarking, Product Benchmarking, Performance Benchmarking
25. T
26. T
27. A matrix is a structured, problem-solving technique used to show the relationship between groupings
28. the L-type matrix and the T-type matrix.
29. A combined example would be a training class
30. Check Sheet/Histogram/Pareto Chart/Run Chart/Control Chart/Scatter Plot
31. Checksheet
32. T
33. T
34. T
35. T
36. T
37. Common or random causes of variation
38. T
39. T
40. T
41. Components
42. The stem-and-leaf chart
43. B. Gather data and organize it from lowest to highest value.
44. F
45. f a,b,c
46. 20-80
47. a. Behavior = Individual + Environment
48. Assessment, Strategic, Tactical
49. e
50. Internal auditors

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