Quality Assurance

Q1. _________ establishes the vision and strategic goals.

Q2. Quality planning should be integrated into the IT plan so that they become a single plan. (T/F)

Q3. _________focuses on the policies, processes and procedures which assure that the defined requirements are implemented, and the implemented requirements meet the customer’s needs.

Q4. The management cycle is also known as _________

Q5. Planning is a management responsibility (T/F)

Q6. Quality planning should focus on two major activities: _________and _________.

Q7. The _________is to define the work and work activities that will be conducted during the planning period

Q8. Many IT organizations develop both a business plan and a quality plan. However, they do not integrate these plans. Due to this the Results are desirable (T/F)

Q9. Quality planning should be a defined process indicating who is involved in planning and the specific work procedures and deliverables included within the planning process. (T/F)

Q10. Before effective quality planning can occur these prerequisites should be met: _________, _______, ________ documented.

Q11. There is standard off-the-shelf plan for planning that can be universally applied to every situation (T/F)

Q12. The primary purpose of planning is not to produce a rigid plan, but to facilitate intelligent delegation with responsible participation by providing a better method of reaching and revising agreements (T/F)

Q13. There are ______ planning activities.

Q14. The purpose of ____ planning activity is to both define the planning objectives, and to relate the plan to other documents that involve individuals

Q15. Planners need to know the environment in which the deliverables will be developed as well as the environment in which the deliverables will be operated (T/F)

Q16. ______________Planning activity identifies those probable developments that will affect the ability to achieve the project objectives

Q17. Objectives/Goals Planning address:
a. Project objectives and goals expressed in quantitative terms
b. Any qualifications for objectives that can impact the sequence of work
c. Alternative strategies can be determined
d. All of the above

Q18. ___________ planning activity needs to identify all of the policies, procedures and practices that will impact the implementation and operation of the project

Q19. Strategy/Tactics Planning activity should address
a. Select preferred strategy among alternatives
b. Select best tactics among alternatives
c. Select tactics that maximize strength and minimize weakness
d. All of the above

Q20. Priorities/Schedules Planning activity develops precise milestones that identify steps or activities that are essential to accomplishing the project in the sequence in which they must occur. (T/F)

Q21. Budget/Resources Planning activity should address:
a. Monetary resources needed
b. Skills / competencies needed
c. Hardware / software needed
d. Support needed
e. All of the above

Q22. The quality plan should identify specific processes to be defined, deployed and Improved with specific objectives and goals defined for those work processes. (T/F)

Q23. A quality plan should include a __________ whose achievement would be a quality goal.

Q24. ________ has developed an approach that defines six categories of processes that need maturing.

Q25. In the QAI model, the processes needed to manage an IT organization fall into six categories. Name them.

Q26. Maturity means evolving slowly toward a desired goal. (T/F).

Q27. Without the management processes in place, the movement to higher levels will not occur. (T/F)

Q28. The product focus emphasizes management by objective; specifically meeting schedules, managing people and jobs, and using test and control to determine whether those objectives have been met. (T/F)

Q29. In Process Focus Management’s emphasis is to bring discipline to their organization through definition and compliance to processes (T/F)

Q30. The emphasis at Team Focus level is moving from committees directed and controlled by management to teams empowered to take action on their own. (T/F)

Q31. In World-Class Focus Management practices include benchmarking and advanced statistical tools such as quality function deployment (T/F)

Q32. The _______is a maturity framework that describes the key elements of managing and developing the talent of an organization.

Q33. The people management process helps software organizations:
a) Characterize the maturity of their human resource practices
b) Set priorities for improving their level of talent
c) Integrate talent growth with process improvement
d) All of the above

Q34. At the _________ level, the organization typically does not provide a consistent environment for managing its people

Q35. At Process Skills level, there are no policies, procedures, and practices that commit the organization to implementing and performing consistent, established management of its people. (T/F)

Q36. The people management capability of Level 3 organizations is to focus on developing and rewarding the knowledge and skills that contribute directly to enhanced business performance. (T/F)

Q37. At________ level, the entire organization is focused on continually improving the organization’s people management capability.

Q38. Requirements are the most risk-prone part of information services. (T/F)

Q39. What are the two components associated with requirements?

Q40. At _____ level standards are established for the requirements document, which specifies the totality of requirement attributes that must be included for the requirements to be considered complete.

Q41. __________ help eliminate data redundancy and help assure consistency of use of data throughout an organization.

Q42. _________ are the characteristics surrounding the functional requirements that facilitate end user satisfaction.

Q43. At Operational level, effective technology planning occurs to address capacity, Upgrades, and selection of new technology. (T/F)

Q44. Practices at People Optimization level include business process reliability metrics and reengineering practices. (T/F)

Q45. A _____is a well-defined evolutionary plateau on the path toward becoming a mature software organization.

Q46. The role of the quality professional at Controlling level is to assure that the people in the IS function do what management wants them to do. (T/F)

Q47. In the Aligning level the quality professional doesn’t help the IS function define their core competencies. (T/F)

Q48. The role of the quality professional at Level 5 — Champion is to champion innovation and creativity in the way work is performed. (T/F)

Q49. As the control/test processes mature, emphasis switches from preventing to detecting defects. (T/F)

Q50. _________ is testing the software in an operational state.

Q51. The most common types of validation are:
a) unit testing,
b) integration testing
c) system testing.
d) All of the above

Q52. _________ is the static testing of the system in a non-operational status.

Q53. Verification is performed through a variety of processes including
a) Code analyzers
b) Walkthroughs,
c) Reviews
d) Inspections
e) All of the above

Q54. _________ involves naming defects, counting defects, recording defects in a database, analyzing them, and then managing them throughout the entire life cycle of software.

Q55. Professional work processes are a combination of the skill sets of the individual performing the work process plus the procedures and standards within the work process. (T/F)

Q56. As the maturity level increases, the cost per unit of work increases. (T/F).

Q57. As processes mature, there is a decrease in the cycle time to build software products. (T/F)

Q58. The lack of good tools, and the lack of consistent use of those tools, takes organizations to higher maturity levels. (T/F)

Also See:

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Answers:

Q1. Executive management
Q2. T
Q3. Quality planning
Q4. PDCA cycle
Q5. T
Q6. process management and quality control
Q7. business plan
Q8. F
Q9. T
Q10. IT vision, mission and goals
Q11. F
Q12. T
Q13. ten
Q14. Business or Activity
Q15. T
Q16. Assumptions/Potential Planning
Q17. 4. All of the above
Q18. Policies/Procedures
Q19. 4.All of the above
Q20. T
Q21. All of the above
Q22. T
Q23. process model
Q24. The Quality Assurance Institute (QAI)
Q25. Management Category, People Category, Deliverables Category, Technology Category, Quality Assurance Category and Quality Control Category
Q26. T
Q27. T
Q28. T
Q29. T
Q30. T
Q31. T
Q32. People management process
Q33. All of the above
Q34. Unpredictable
Q35. T
Q36. T
Q37. Innovate
Q38. T
Q39. The first is defining the requirements, and the second is the method used to collect and document the requirements
Q40. Business Requirements
Q41. Data relationships
Q42. Quality requirements
Q43. T
Q44. T
Q45. Maturity level
Q46. T
Q47. F
Q48. T
Q49. F
Q50. Validation
Q51. 4.All of the above
Q52. Verification
Q53. All of the above
Q54. Defect Management
Q55. T
Q56. F
Q57. T
Q58. F