Quality Baselines

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Q1. Organization needs to establish performance baseline for __________, ___________ and ____________.

Q2. A baseline provides ______________ base from which change can be measured

Q3. The baseline studies are conducted by
a) Project Team
b) SQA
c) Quality Assurance Group
d) Internal Auditors

Q4. Objective baseline studies are one which are viewed as __________ and ___________

Q5. The cost and effort to develop new and innovative quality approaches within IIT is cost prohibitive (T/F)

Q6. The organizational climate is the workers __________ towards their organization.

Q7. A model can be used as a guide for continuous improvement (T/F)

Q8. Models may be customized to meet new or changing needs (T/F)

Q9. CMMI was developed to evaluate a software contractor’s capability to deliver quality software (T/F)

Q10. Which of the following are software process improvement models?
a) MBNQA
b) ISO 9001
c) CMMI
d) All of the above

Q11. An ________ is a process used to measure the current level of performance or service.

Q12. An ________ is a independent appraisal activity

Q13. A maturity level is a well defined _____________ plateau for achieving a mature software process

Q14. In a crisis, projects typically abandon any planned procedures and revert to a code and fix methodology in
a) Level 1
b) Level 2
c) Level 3
d) Level 4

Q15. Schedules, budget and product quality are generally unpredictable in Level 2 (T/F)

Q16. Project managers track software cost, schedules and functionality in Level 2 (T/F)

Q17. An organization wise training program is implemented in Level 2 (T/F)

Q18. The capability of an organization is summarized as standard and consistent in
a) Level 2
b) Level 3
c) Level 4
d) Level 5

Q19. The capability of an organization is summarized as predictable in
a) Level 2
b) Level 3
c) Level 4
d) Level 5

Q20. A level 4 organization sets quantitative goals for both software products and processes (T/F)

Q21. The organization has means to identify the weaknesses and strengthen the process proactively in
a) Level 2
b) Level 3
c) Level 4
d) Level 5

Q22. The MBNQA award can be given to Educational organizations. (T/F)

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Q23. ___________ manages the Baldrige program
a) NITS
b) NIST
c) NISP
d) NISTS

Q24. ___________ addresses how the organization determines the requirements, specification, expectation, and preferences of customers and markets

a) Strategic Planning
b) Process Management
c) Customer and Market Focus
d) Business Results

Q25. MBNQA award scoring are based on two evaluation dimensions ___________ and ___________.

Q26. Each MBNQA applicants will not receive a feedback report at the conclusion of the review process (T/F)

Q27. Deming prize is awarded in ___________

Q28. Gives an introduction and guide to using the other standards in the 9000 family
a) ISO 9000
b) ISO 9001
c) ISO 9004
d) ISO 10011

Q29. Includes guidelines for auditing quality systems
a) ISO 9000
b) ISO 9001
c) ISO 9004
d) ISO 10011

Q30. Identify the subclause(s) in Measurement, analysis and improvement clause
a) Customer related process
b) Control of Non Conformity
c) Quality Policy
d) Provision of Resources

Q31. Following are the subclause(s) in Product realization
a) Customer related process
b) Control of Measuring and Monitoring devices
c) Work Environment
d) a and b
e) None of the above

Q32. ISO/IEC 12207 assumes a specific life cycle model (T/F)

Q33. Identify the supporting process as per ISO/IEC 12207
a) Supply Process
b) Acquisition Process
c) Training Process
d) Verification Process

Q34. Identify the Primary process as per ISO/IEC 12207
a) Problem Resolution Process
b) Audit Process
c) Supply Process
d) Improvement Process

Q35. ISO IEC 12207 is especially applicable for acquisitions. (T/F)

Q36. ________ provides a framework for the assessment of software processes that is appropriate across all application domains and organization sizes
a) ISO/IEC 12207
b) CMM
c) ISO/IEC 15507
d) ISO/IEC 15504

Q37. ________ Provides Guidance on performing assessment
a) ISO/IEC 15504-1:2004
b) ISO/IEC 15504-2:2003
c) ISO/IEC 15504-3:2004
d) ISO/IEC 15504-4:2004

Q38. The reference model alone can be used as the basis for conducting reliable and consistent process capability (T/F)

Q39. ________ rating scale shows that there is significant achievement of the defined attribute.

a) N
b) P
c) L
d) F

Q40. An post –implementation audit is conducted to determine
a) The system objectives were met
b) The system specifications were implemented as specified
c) The development standards were followed
d) Any or all of the above

Answers:

1. CMMI, MBNQA, ISO9001:2000
2. Quantitative
3. Quality Assurance Group
4. Factual and Nonargumentative
5. True
6. Attitude
7. True
8. True
9. True
10. d
11. Assessment
12. Audit
13. Evolutionary
14. Level 1
15. False
16. True
17. False
18. Level 3
19. Level 4
20. True
21. Level 5
22. True
23. NIST
24. c)
25. Process and results
26. False
27. Japan
28. ISO 9000
29. d)
30. b)
31. a and b
32. False
33. Verification process
34. c)
35. True
36. d)
37. a)
38. False
39. c)
40. d)