Lean Thinking: As the name implies, it is a mindset — a way of viewing the world.
- Lean is about focus, removing waste, and increasing customer value.
- Lean is about smooth process flows, doing only those activities that add customer value and eliminating all other activities that don’t.
- Adding value is another way of saying generating revenue.
Q1. Organization can assign responsibility for quality to outside organization through contracting services (T/F)
Q2. Over 50 % of the software developed by offshore organization fails to meet the expectation of the contractor (T/F)
Q3. Unless the contract specifies the operational standards and documentation standards the delivered product may be more complex to use than desired by the contractor (T/F)
Q1. Internal auditors should be ___________ of the activities they audit.
Q2. Establishing and maintaining the Internal Control system is the responsibility of the
a) Internal Audit function
b) CEO and key managers
c) Workers
d) QA group
Q3. Risk = ____________ x ______________
a) Loss x impact
b) Frequency x delay
c) Frequency x occurrence
d) Delay x occurrence
Q1. Measurement data is most reliable when it is generated exclusively for measuring product or service quality. True / False
Q2. Measurement can be used to gauge the status, effectiveness and efficiency of processes, customer satisfaction, product quality, and as a tool for management to use in their decision-making processes. True / False
Q3. A _____________ is a single quantitative attribute of an entity.
Q4. A metric is a ____________ unit of measurement that cannot be directly observed, but is created by combining or relating two or more measures.
Q1. Quality control practices should occur only during product construction at the end of development. True / False
Q2. During development, the quality control process is frequently called _____________ and at the conclusion of development, it is called _____________
Q3. The testers’ workbench is the process used to verify and validate the system structurally and functionally. True / False
Q1. Companies must constantly improve their ability to produce ____________that add value to their customer base.
Q2. Process management is also called _________ and ____________.
Q3. A process is a vehicle of communication, specifying the methods used to produce a product or service. It is the set of activities that represent the way work is to be performed. (T/F)
Q1. _________ establishes the vision and strategic goals.
Q2. Quality planning should be integrated into the IT plan so that they become a single plan. (T/F)
Q3. _________focuses on the policies, processes and procedures which assure that the defined requirements are implemented, and the implemented requirements meet the customer’s needs.
Q4. The management cycle is also known as _________