Quality Assurance

Management’s role in Continuous Improvement:

- Establish an organization-wide quality council
- Establish specific quality improvement goals with timetables and target dates
- Provide support
- Schedule periodic reviews

Structure for Quality Improvements:

- Establish a quality Council
- Develop a statement of responsibilities
- Establishing the necessary infrastructure

Essential Improvement Activities:

- Communicate
- Correction Obvious Problems
- Find causes
- Documentation
- Monitor changes

The Scientific Approach:

- Collect meaningful data
- Identify root causes of problems
- Develop appropriate solutions
- Plan and make changes

Identification of Improvement needs:

- Apply multi voting
- Identify customer needs
- Study the use of time
- Localize problems

Development of Improvement Plans:

- Understand the process
- Eliminate errors
- Remove slack
- Reduce variation
- Plan for continuous improvement

Common Improvement Strategies:

- Describe the Process
- Standardize the Process
- Eliminate Errors in the Process
- Streamline the Process
- Eliminate Variation
- Get the process in statistical control
- Improve the Design