Quality Function Deployment: QFD is a practice for designing your processes in response to customer needs. QFD translates what the customer wants into what the organization produces. It enables an organization to prioritize customer needs, an improve processes to maximum effectiveness. QFD is a practice that leads to process improvements that enable an organization to [...]

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Defect: From the producer’s viewpoint, a defect is a product requirement that has not been met, or a product attribute possessed by a product or a function performed by a product that is not in the statement of requirements that define the product. From the customer’s viewpoint, a defect is anything that causes customer dissatisfaction, [...]

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Benchmarking: Benchmarking is the process of comparing and measuring an organization’s operations or its internal processes against those of a best-in-class performer from inside or outside its industry.
Process benchmarking is a systematic and continuous improvement process; a process of continually MEASURING and COMPARING an organization’s BUSINESS PROCESSES against business pro LEADERS anywhere in the world [...]

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